Frequently Asked Questions
Find fast answers to common questions about booking requests, fares, cancellations, baggage rules, and representative verification.
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Booking & Requests
How do I submit a booking request on Travelzeo?
Search for your preferred route, pick your preferred dates and cabin class, and click 'Request Booking'. Provide passenger and contact details on the checkout form, then submit. A Travelzeo representative will process your request.
Is my ticket instantly confirmed after submitting the form?
No. Submitting the request registers your trip details with Travelzeo. Our team manually verifies live seat availability and final fare prices before contacting you to finalize payment and ticket issuance.
Why does Travelzeo operate on a booking request model?
Flight availability and airline pricing fluctuate constantly. Our representative model ensures human verification, avoiding accidental booking errors or hidden price changes before ticket confirmation.
Can I make changes to passenger details after submitting?
Yes, as long as the ticket has not yet been issued by the airline. Simply contact our support team with your booking reference number as soon as possible.
Fares & Payment
Do I pay online when submitting a request?
No payment is taken online on this website during the request submission stage. You only pay after our representative confirms ticket availability and final fare details with you directly.
Are taxes and fees included in indicative fares?
Indicative fares shown on route cards include estimated base fare and standard airport taxes, but final totals (including seat selection or extra baggage) are confirmed during agent consultation.
What payment methods are accepted for final confirmation?
We support bank transfers, credit/debit cards, and secure payment links issued by our official support team during ticket confirmation.
Cancellations & Refunds
Can I cancel a booking request before confirmation?
Yes. Unconfirmed booking requests can be cancelled immediately without any fees by contacting customer support.
What is the cancellation policy after a ticket is issued?
Once a flight ticket has been officially issued, standard airline rules and fare conditions apply. Refundable tickets are subject to airline penalty fees and processing timelines.
How long do refunds take to process?
Approved airline refunds are typically processed within 7 to 14 business days, depending on the airline and original payment method.
Baggage & Flight Details
How much baggage is included with my flight?
Baggage allowance varies by airline, cabin class, and route type. Your Travelzeo representative will outline exact cabin and checked baggage allowances prior to ticket issuance.
Can I request special meals or wheelchair assistance?
Yes! You can specify special requests (dietary requirements, seat preferences, assistance) during your consultation with our support agent.
Still Have Questions?
Can't find the answer you're looking for? Contact our Travelzeo customer care team and we'll get back to you with personalized assistance.