Cancellation & Refund Policy
Clear rules regarding flight cancellations, pre-ticketing modifications, airline refund guidelines, and processing timelines.
1. Pre-Issuance Cancellation (100% Free)
Submitting a flight booking request on Travelzeo creates a fare inquiry and availability request. If you decide to cancel or modify your request before our agent team confirms live pricing and issues your ticket, no fee or penalty applies.
2. Post-Ticketing Cancellation Rules
Once a ticket has been confirmed and issued, all cancellations and modifications are governed by the operating airline's fare rules, penalty fees, and Travelzeo service fees. Refundable tickets will be processed in accordance with airline conditions, while non-refundable tickets may offer airline credit for future travel minus applicable change fees.
3. 24-Hour Flexible Cancellation Window
For eligible flights departing more than 7 days from booking, ticket cancellations requested within 24 hours of issuance may qualify for full or partial refunds under applicable Department of Transportation (DOT) and airline 24-hour booking rules.
4. Refund Processing Timelines
Approved refunds are credited back to the original form of payment. Processing times vary by airline and financial institution, typically taking 7 to 14 business days for card statement reflections.
5. Involuntary Flight Cancellations & Schedule Changes
In the event an airline cancels a flight or significantly alters departure times, Travelzeo assists passengers with obtaining rebooking options or eligible involuntary refunds provided by the carrier.
6. How to Request a Cancellation
To request a cancellation or ticket modification, please contact our dedicated support desk immediately at info@travelzeo.com or call toll-free at +1 (844) 654-2581. Please have your booking reference number ready.